About the Role & Team

IDC is seeking detail-oriented individuals with a self-starter approach to perform the role of Order Management Specialist. This key role is responsible for ensuring accurate and timely processing of orders to create positive customer outcomes.
What You’ll Do

Order Processing:

• Oversee the order lifecycle, from order entry to fulfillment, ensuring all orders are processed accurately and in a timely manner.

• Provide support on complex orders, either processing directly or guiding other team members on best practices
• Carefully review all submitted orders to confirm they include all necessary documentation and comply with all company policies.

• Conduct thorough audits of orders, comparing paperwork against system entries to identify discrepancies and proactively follow up on incomplete or inaccurate orders, ensuring any missing or corrected information is obtained before processing.

Order Entry:

• Accurately input verified orders into the regionally assigned ERP system, ensuring that all relevant details, such as products, quantities, pricing, and customer information, are correctly reflected.

Error Resolution:

• Serve as a key point of contact for order-related issues, working in partnership with the Sales team, Revenue Operations, and other departments to quickly resolve discrepancies or errors in orders.
• Maintain clear and open communication with stakeholders, providing timely updates on issue resolution and ensuring that customer expectations are managed appropriately.

Manage Order Flow:

• Coordinate month end and quarter end order processing efforts, ensuring that order queues are effectively managed, and team members are working in alignment to meet key cutoff times.

• Regularly monitor order queues, ensuring that pending order are addressed in a timely manner and SLAs are adhered to. Support the team in prioritizing based on urgency, value, or end-of-month deadlines.
• Collaborate closely with Revenue Operations and Sales, especially during critical periods like month-end or quarter-end, to expedite the review and processing of outstanding orders and ensure they are closed before cutoff times.
• Continuously optimize the order review process by identifying bottlenecks, adjusting workflows, and providing feedback to management on potential process improvements to speed up order processing and enhance throughput.

Initiatives and Special Projects:

• Act as a key participant in initiatives related to streamlining the order management process including process optimization, system enhancements and data quality improvements

Lead and support initiatives to implement and improve order management tools. Support necessary order management system updates to enable new go-to-market strategies.

What You Bring

• Bachelor's degree in Business, Finance, or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.Experience in order management, sales administration, sales finance, or sales operations.
• Proficient with order management software, CRM and/or ERP systems (Salesforce and CPQ experience is a plus).
• Proficiency in MS Office, particularly Excel.
• Strong analytical and problem-solving abilities.

Why This Role Stands Out
At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.

Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.

What We Offer

Equal Opportunity Employer

IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.