We are seeking a proactive and detail-oriented professional to serve as a primary resource to support operating systems used by our global team. This role will act as a bridge between technical teams, end-users, and management to ensure that development and reporting needs are captured, addressed, and understood, and systems are effectively deployed. The ideal candidate will have a strong mix of technical literacy, problem-solving skills, and the ability to translate complex concepts into clear, actionable steps for non-technical stakeholders.

• Serve as the first point of contact for internal development-related requests, questions, and issues.
• Coordinate with development teams to prioritize, track, and resolve requests efficiently.
• Create and maintain documentation, FAQs, and training materials for internal systems and processes.
• Conduct onboarding and refresher training sessions (both one-on-one and group) to ensure users understand tools, workflows, and updates.
• Log all support requests, resolutions, and follow-ups for process improvement purposes
• Collaborate with stakeholders to gather requirements for new development projects or system enhancements.
• Test new features or updates before deployment and provide feedback to development teams.
• Identify recurring issues or skill gaps and propose targeted training or process adjustments.
• Act as a liaison between technical teams and end-users, translating technical language into user-friendly explanations.

• Familiarity with ticketing systems, project management tools, and basic software development concepts.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Analytical and problem-solving mindset, with a focus on continuous improvement.
• Experience in software testing or QA (Preferred)
• Basic understanding of software development lifecycles (Preferred)
• Exposure to change management or process improvement methodologies (Preferred)
• Comfort with delivering virtual and in-person training sessions (Preferred)