IDC, a global leader in technology market intelligence, is seeking a research operations program manager to join our team. The research operations program manager will play a critical role in helping the company deploy and scale new tools and processes. This role involves gathering user requirements, supporting pilot projects, assisting with new project deployments, supporting ongoing user inquiries, and contributing to change management efforts. The ideal candidate will be organized, a strong communicator, and passionate about making technology work effectively for a broad range of user personas.

Why IDC?
IDC is the most respected global technology market research firm. We are changing the way the world thinks about the impact of technology on business and society. Our people, data, and analytics create global technology insights that accelerate customer success. IDC has been recognized for five consecutive years (2020, 2021, 2022, 2023, 2024) by the IIAR as the Analyst Firm of the Year which is one of the highest accolades for the technology market research industry.

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• Requirement Gathering & Analysis
• Collaborate with stakeholders to identify internal user needs and functional requirements.
• Document and prioritize feedback to inform tool customization and deployment.
• Pilot & Deployment Support
• Assist with planning, coordination, and tracking of pilot programs.
• Monitor progress, gather feedback, and contribute to refining deployment. strategies.
• Support successful rollout of tools across departments.
• End-User Support & Communication
• Serve as a key point of contact for internal users with questions about market research process and technologies.
• Develop and maintain user guides, FAQs, and training materials.
• Provide “how-to” support and conduct small-group or 1:1 training sessions.
• Change Management & Adoption
• Help execute change management plans to drive adoption.
• Champion ongoing usage and best practices across teams.
• Collaborate with business operations, IT, corporate communications, and training teams.
• Project Management & Knowledge Sharing
• Track project tasks, timelines, and risks.
• Facilitate knowledge sharing and learning through workshops, office hours, and internal documentation.
• Ensure stakeholders are regularly informed of progress and next steps.

• Bachelor’s degree required; Master’s degree preferred in Business, Communications, Information Systems, or a related field.
• 3–5 years of relevant experience in project coordination or program management.
• Proficiency in project management tools.
• Strong communication skills—written, oral, and presentation – and interpersonal skills to thrive in a highly collaborate environment spanning teams globally.
• Ability to distill technical content into clear, user-friendly guidance.
• Detail-oriented and highly organized with proven ability to manage multiple. assignments and meet tight deadlines.
• Experience supporting change management and training initiatives a plus.
• Familiarity with software adoption or enterprise tools preferred.
• Professional fluency in English.
• Based in Mexico City with availability for hybrid work.

IDC is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, handicap, race, color, religion, gender, gender identity and expression, ancestry, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or other categories protected by law.